Refund Policy

Refund and Returns Policy

At 3dstage.net, we want to ensure your satisfaction with our 3D models. However, because our products are digital goods delivered via Internet download, we generally offer a restrictive refund policy.

1. Digital Product Nature

Since our products are non-tangible, irrevocable digital goods, we do not issue refunds once the order is accomplished and the product download link has been accessed. As a customer, you are responsible for understanding this upon purchasing any item at our site.

2. Exceptional Circumstances

We may honor requests for a refund under the following exceptional circumstances:

  • Non-delivery of the product: Due to some mailing issues of your e-mail provider or our own server, you might not receive a delivery e-mail from us. In this case, we recommend contacting us for assistance.
  • Major defects: Although all products are thoroughly tested before release, unexpected errors may occur. You must notify us within 7 days of purchase. If the defect is verified and we cannot fix it within a reasonable time, a full refund will be issued.
  • Product not-as-described: Such issues should be reported to our support department within 7 days from the date of the purchase. Clear evidence must be provided proving that the purchased product is not as it is described on the website.

3. Support

If you have any issues with the file format (e.g., compatibility with Cinema 4D, 3ds Max, or Unreal Engine), please contact our technical support before requesting a refund. We are committed to helping you make the model work for your project.

4. Contact Us

For any questions regarding this Refund Policy, please contact us at: