Refund Policy

1. Digital Products

Our products are downloadable digital files. No physical return is required.

Refunds are generally unavailable for a change of mind, accidental purchase, or incompatibility with software that was not listed as supported.

However, accessing or downloading a product does not prevent you from reporting a qualifying issue described below.

2. When a Refund May Be Available

Non-delivery

Your payment was completed, but you have not received working access to the purchased files.

Contact us promptly so we can verify the order and restore access. If we cannot provide working access within a reasonable time, a full refund will be issued.

Major technical defects

A technical defect prevents the supplied product from being used in the software and version listed on its product page.

Report the issue within 7 days of purchase. We may provide troubleshooting assistance or a corrected file. If the defect is verified and cannot be resolved within a reasonable time, a full refund will be issued.

Product materially different from its description

The delivered product is missing files, formats, or features explicitly included in the description at the time of purchase.

Report the issue within 7 days of purchase and explain the difference. We may supply the missing content or a corrected product. If the issue is verified and cannot be resolved within a reasonable time, a full refund will be issued.

3. What Does Not Normally Qualify

The following do not normally qualify for a refund:

  • Changing your mind or no longer needing the product.
  • Purchasing the wrong item by mistake.
  • Using unsupported software, versions, or render engines.
  • Expecting files, plugins, or features that were not advertised as included.
  • Differences in rendered appearance caused by your own lighting, materials, or render settings.
  • Problems caused by changes you made to the supplied files.

These exclusions do not apply where the product was incorrectly described or where applicable law provides otherwise.

4. How to Request Help or a Refund

Email 3dstage.support@gmail.com with:

  • Your order number, if available.
  • The email address used at checkout.
  • The product name or link.
  • A description of the issue.
  • Your software version and render engine, where relevant.
  • Screenshots or error messages that demonstrate the problem.

For a missing-file or description issue, identify the advertised item that was not supplied.

Do not send passwords, full card details, or payment verification codes.

5. Review and Resolution

We will review your request and may ask for information needed to reproduce the issue.

Depending on the problem, we may restore download access, supply missing files, offer troubleshooting, or provide a corrected product.

If a qualifying issue is verified and cannot be resolved within a reasonable time, we will issue a full refund through the original payment method where available. The time for funds to appear depends on your payment provider.

6. Use After a Refund

Once a full refund is issued, your license for the refunded product ends. Stop using it and delete the original and modified editable files you hold.

If the product has already been used in a delivered client project, tell us during the review so we can clarify how that use will be handled.

7. Your Rights

This policy does not limit rights or remedies available to you under applicable consumer law. The stated reporting periods do not shorten any mandatory legal rights.

8. Contact

Email: 3dstage.support@gmail.com

Help Center: 3dstage.net/help-center